CLUB POLICIES

Checkout

No dogs in our care will be released to anyone other than the owner. Please notify us in advance if you plan to have someone else picking up your pup from the Club. Checkout time for overnight doggies is between 7:00 a.m. and 7:00 p.m. on weekdays and between 10:00 a.m. and 5:00 p.m. on weekends. Dogs picked up after these hours will be charged a daycare fee. Checkout time for is 7:00 p.m. Dogs picked up after this time will be charged a late pick up fee: 10 to 15 minutes $ 10, 15 to 30 minutes $ 20, over 30 minutes will be charged a boarding fee.

Reservations and Cancellation

Every dog is required to attend an initial "Meet & Greet evaluation" and will be charged a non-refundable $10 fee at the time of booking.

Once your pup has passed his/her evaluation and is entered in our database, reservations for daycare are welcome but not necessary. Reservations are mandatory for overnight stays.  Because we only take a limited amount of dogs, you will be charged for your dog's entire stay at the time of booking.  Our cancellation policy is as follows:

100% Refund 2 weeks prior to check-in. 

50% Refund 7-14 days prior to check-in. 

Nonrefundable 7 days or less to check-in.

Health Conditions

All boarding and daycare dogs must be healthy and free of any contagious illnesses. At the time of check in, if your dog is exhibiting any symptoms that may suggest illness such as sneezing, coughing, wheezing, runny eyes or nose, vomiting, diarrhea or lethargy, we will not be able to admit them to our facility.

Spayed / Neutered

All dogs must be spayed/neutered between 6 and 10 months of age (depending on their temperament). NO intact male or female over 1 year of age.

Bordetella Vaccination Policy

Even though the Bordetella is a year long vaccination, we are requiring it every 6 months. Recent studies suggest that the vaccination is only effective for about 7 months, with most upper respiratory cases occurring between the 7th and 12th month mark. If your dog has not had the Bordetella vaccine for over a year, it is recommended that they wait one week to ten days for the vaccination to take effect before attending The Dog Club.

Food

We require that you bring your own dog's food for all overnight stays.

Medications

The DOG Club will administer all non‐injectable medications and most injectable medications as specified. Please ensure all medication is clearly labeled and dosage instructions are included.

Bedding and Toys

You are welcome to bring your dog's bed, but it is not necessary.  We provide beds and blankets and your pup will most likely end up snuggling in bed with us.  If you bring their bed, please make sure your dog’s name is written on it. We cannot guarantee it will be returned in the same condition. The DOG Club will not be held responsible for lost or damaged toys or for damaged bedding material.

 

Pit Bull Policy

The DOG Club has made the difficult decision of no longer accepting Pit Bull breads that have over 1/4 Pit Bull. If you are not sure, we will require an evaluation of visual characteristics to determine if a dog falls in the Pit Bull category. Because the DOG Club is an open concept daycare and boarding facility, we made this decision to preserve and promote the health, safety and welfare of the other dogs and our staff. We apologize and thank you for your understanding. 


Safety Issues

In order to maintain a safe play environment, any dog that misbehaves will be given a time-out from the daycare area. Because excessive barking can escalate the intensity of the pack dynamic, we reserve the right to remove such dogs from daycare, or we may ask your permission to use a training e-collar.

Accidents and Injuries

Our dog park supervisors constantly monitor all play and intervene when play escalates, but they are working with live animals that can be unpredictable. Just as a school or sports team can not prevent injuries for children who attend school or play sports, The DOG Club cannot prevent injuries and accidents 100% of the time. While we do everything we can to avoid any injuries, please be aware that your dog can sometimes come home with a few play marks, minor bumps and scratches or receive puncture wounds or cuts, broken nails, sore paw pads, sprains or other injuries during group play. If your dog gets injured, ill, or is deemed by The Dog Club to require immediate medical attention, we will take them to a licensed veterinarian at your sole expense.