No dogs in our care will be released to anyone other than the owner. Please notify us in advance if you plan to have someone else picking up your pup from the Club. Checkout time for overnight doggies is between 7:00 a.m. and 7:00 p.m. on weekdays and between 10:00 a.m. and 5:00 p.m. on weekends. Dogs picked up after these hours will be charged a daycare fee. Checkout time for is 7:00 p.m. Dogs picked up after this time will be charged a late pick up fee: 10 to 15 minutes $ 10, 15 to 30 minutes $ 20, over 30 minutes will be charged a boarding fee.
Reservations and Cancellation
Once your pup has been entered in our database, reservations for daycare are welcome but not necessary (especially if your dog attends regularly). Reservations are mandatory for overnight stay. Effectively immediately, we require a $50 deposit (per dog) to hold your pup’s reservation. We understand that plans can change; in order to receive your deposit back in full, you must cancel your scheduled booking within forty eight (48) hour of your dog’s stay. All boarding cancellations with less than forty eight (48) hour notice will be charged one (1) night's fees. Holiday and peak season stays will require a $50 non-refundable deposit per dog.
All boarding and daycare dogs must be healthy and free of any contagious illnesses. At the time of check in, if your dog is exhibiting any symptoms that may suggest illness such as sneezing, coughing, wheezing, runny eyes or nose, vomiting, diarrhea or lethargy, we will not be able to admit them to our facility.
Spayed / Neutered
All dogs must be at least 4 months of age to attend the Club. All dogs must be spayed/neutered between 6 and 9 months of age (depending on their temperament). NO intact male or female over 1 year of age.
Bordetella Vaccination Policy
Even though the Bordetella is a year long vaccination, we are requiring it every 6 months. Recent studies suggest that the vaccination is only effective for about 7 months, with most upper respiratory cases occurring between the 7th and 12th month mark. Also, if your dog has not had the Bordetella vaccine for over a year, it is recommended that they wait one week to ten days for the vaccination to take effect.
We require that you bring your dogs’ food when you book an overnight staying. Food must be contained in zip lock bags, clearly marked with your dog’s name. Please help us eliminate any guesswork by providing your pup’s morning and evening pre-measured meals, or provide us with written feeding instructions.
The DOG Club will administer all non‐injectable medications and most injectable medications as specified. Please ensure all medication is clearly labeled and dosage instructions are included.
Bedding and Toys
We encourage you to bring your dogs' own beds and blankets for their boarding stay. If that's not possible, no worries! We do have beds and blankets available, and your pup will most likely end up snuggling in bed with us all night! If bringing your own bedding, please make sure your dog’s name is indelibly imprinted on them. We cannot guarantee they will be returned in the same condition. The DOG Club will not be held responsible for lost or damaged toys or for damaged bedding material.
Pit Bull Policy
The DOG Club has made the difficult decision of no longer accepting Pit Bull breads that have over 1/4 Pit Bull. If you are not sure, we will require an evaluation of visual characteristics to determine if a dog falls in the Pit Bull category. Because the DOG Club is an open concept daycare and boarding facility, we made this decision to preserve and promote the health, safety and welfare of the other dogs and our staff. We apologize and Thank you for your understanding.
In order to maintain a safe play environment, any dog that misbehaves will be given a time-out from the daycare area. Because excessive barking can escalate the intensity of the pack dynamic, we reserve the right to remove such dogs from daycare, or we may ask your permission to use a training e-collar.
Accidents and Injuries
Our dog park supervisors constantly monitor all play and intervene when play escalates, but they are working with live animals that can be unpredictable. Just as a school or sports team can not prevent injuries for children who attend school or play sports, The DOG Club cannot prevent injuries and accidents 100% of the time. While we do everything we can to avoid any injuries to ever happen, please be aware that your dog can sometimes come home with a few play marks, minor bumps and scratches or receive puncture wounds or cuts, broken nails, sore paw pads, sprains or other injuries during group play.